Refund Policy

Last Updated: January 2025

1. Our Commitment to Customer Satisfaction

At Lookyourvnnum, we are committed to providing accurate, comprehensive vehicle history reports. We stand behind the quality of our services and offer a satisfaction guarantee to ensure you receive value from your purchase.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

2.1 Report Not Delivered: If you do not receive your vehicle history report within 24 hours of purchase and have:

• Checked your email spam/junk folders
• Verified you provided the correct email address
• Contacted our customer support team

2.2 Duplicate Purchase: If you accidentally purchased the same report for the same VIN multiple times within a 30-day period, you may request a refund for the duplicate purchase(s).

2.3 Technical Errors: If technical issues on our end prevented the generation or delivery of your report and we cannot resolve the issue within a reasonable timeframe.

2.4 Incorrect VIN Report: If you can demonstrate that you received a report for a different VIN than the one you requested due to an error on our part.

2.5 Report Data Deficiency: If your report contains substantially incomplete information that we cannot supplement, and the report does not meet the minimum standards described for your purchased report tier.

3. Refund Exclusions

Refunds will NOT be provided in the following situations:

3.1 Report Already Delivered: Once a report has been successfully delivered to your email address, refunds are not available simply because:

• You changed your mind about purchasing the vehicle
• You found the vehicle has issues revealed in the report
• You decided to use a competitor's service
• You no longer need the report

3.2 Natural Data Limitations: Refunds are not provided if:

• The vehicle has limited history in available databases
• The vehicle is very new with minimal recorded history
• Specific information you were hoping to find is not available in any database
• The report contains accurate information that is unfavorable

3.3 User Error: Refunds are not available if:

• You entered an incorrect VIN and received a report for that VIN
• You provided an incorrect email address
• You deleted the report email before reviewing it
• You selected the wrong report tier

3.4 After Report Use: Once you have viewed, downloaded, shared, or otherwise used the information in your report, it is considered consumed and is not eligible for refund.

3.5 Third-Party Verification: We are not responsible for refunds if:

• A third-party inspection reveals additional issues not in our report
• You discover unreported damage or issues with the vehicle
• The vehicle's current condition differs from historical records

4. Refund Request Process

4.1 Timeframe: Refund requests must be submitted within 7 days of your original purchase date.

4.2 How to Request: To request a refund, contact our customer support team:

• Email: support@lookyourvnnum.shop
• Phone: +1 (318) 899-6924 (Monday-Friday, 9:00 AM - 6:00 PM EST)
• Include your order number, email address used for purchase, and reason for refund request

4.3 Required Information: Your refund request should include:

• Order confirmation number
• Email address used for purchase
• VIN number (if applicable)
• Detailed explanation of the issue
• Supporting documentation (if applicable)

4.4 Review Process: Our customer support team will review your request within 2-3 business days. We may request additional information or clarification during this process.

5. Refund Methods and Timing

5.1 Refund Method: Approved refunds will be issued to the original payment method used for purchase. We cannot issue refunds to different payment methods or accounts.

5.2 Processing Time:

• Once approved, refunds are processed within 5-7 business days
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• Credit card refunds may appear as a credit on your next statement

5.3 Partial Refunds: In some cases, we may offer a partial refund if:

• The report was delivered but contained some incomplete sections
• You experienced significant delays in receiving your report
• We determine a partial refund is appropriate based on the circumstances

6. Report Tier-Specific Policies

6.1 Basic Vehicle History Report ($14.99):

• Refunds available if essential information categories are completely missing
• Not eligible if report contains basic title and accident information as described

6.2 Standard Vehicle Report ($24.99):

• Refunds considered if report lacks comprehensive detail as advertised
• Must be missing multiple described features to qualify

6.3 Premium Vehicle Report ($39.99):

• Higher standard for completeness expected
• Refunds available if premium features (market analysis, recall information) are not included

6.4 Commercial Fleet Report ($59.99):

• Refunds considered if commercial-specific data is unavailable
• DOT records must be substantially missing to qualify

6.5 Ultimate Vehicle Package ($79.99):

• Highest quality standards apply
• Refunds available if inspection photos or frame analysis are not provided when available
• Lifetime update feature is not grounds for refund if initial report is complete

7. Chargebacks and Disputes

7.1 Contact Us First: We strongly encourage you to contact our customer support team before initiating a chargeback with your financial institution. Most issues can be resolved quickly through direct communication.

7.2 Chargeback Policy: If you file a chargeback without first contacting us:

• We will provide documentation to your financial institution showing report delivery
• Your access to future services may be restricted
• We reserve the right to pursue collection of any wrongfully charged-back payments

7.3 Disputed Charges: If you notice an unauthorized charge, contact us immediately at support@lookyourvnnum.shop or +1 (318) 899-6924.

8. Satisfaction Guarantee

We stand behind our reports with a satisfaction guarantee:

• If you find our report incomplete or inaccurate due to our error, we will provide a full refund
• We continuously update our databases to ensure accuracy
• Our customer support team is available to address any concerns
• We welcome feedback to improve our services

9. Multiple Purchase Discounts and Refunds

If you purchased multiple reports and request a refund for some:

• Each report is evaluated individually for refund eligibility
• Refunds for delivered reports follow standard policy
• Undelivered reports in a multi-report order are eligible for full refund

10. Promotional and Discounted Purchases

10.1 Promotional Codes: Reports purchased with promotional codes or discounts are subject to the same refund policy.

10.2 Refund Amount: Refunds will be issued for the amount actually paid, not the original price before discount.

10.3 Special Offers: Some limited-time promotions may have specific refund terms that will be clearly stated at the time of purchase.

11. Report Accuracy Disclaimer

While we strive for accuracy, please note:

• We compile information from third-party sources that we do not control
• Some incidents may not be reported to databases we access
• Recent events may not yet appear in available records
• Data accuracy depends on reporting by insurance companies, DMVs, and other entities
• We recommend independent vehicle inspection before purchase

These limitations are not grounds for refund unless the report is substantially incomplete.

12. Service Updates and Changes

12.1 Policy Updates: We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date.

12.2 Notification: Material changes to the refund policy will not affect purchases made before the change.

12.3 Your Acceptance: Continued use of our services after policy changes constitutes acceptance of the modified policy.

13. State-Specific Rights

Some states provide additional consumer protection rights. This policy does not supersede any applicable state laws regarding refunds and consumer protection. If you believe you have additional rights under your state's law, please contact us.

14. Customer Support

Our customer support team is here to help with any questions or concerns about your report:

• Available Monday-Friday, 9:00 AM - 6:00 PM EST
• Email: support@lookyourvnnum.shop
• Phone: +1 (318) 899-6924
• Average response time: 4-6 hours during business hours

15. Alternative Resolutions

If you're not satisfied with your report but don't qualify for a refund, we may offer:

• A credit toward a future purchase
• An upgraded report tier at a discounted rate
• Additional research into specific vehicle concerns
• Complimentary report refresh if new information becomes available

16. Contact Information

For refund requests, questions, or concerns:

Lookyourvnnum
53576 Pedro Heights
Priceberg, PA 02807-6888
United States
Email: support@lookyourvnnum.shop
Phone: +1 (318) 899-6924
Registration Number: 18516957
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

17. Final Provisions

17.1 Good Faith: We operate our refund policy in good faith and expect the same from our customers.

17.2 Fraud Prevention: We reserve the right to deny refund requests that we believe are fraudulent or abusive.

17.3 Final Decision: Lookyourvnnum reserves the right to make final determinations on refund eligibility on a case-by-case basis.

17.4 Documentation: We maintain records of all refund requests and decisions for quality assurance and legal compliance.